Returns

RETURNS & EXCHANGES

We want you to be 100% happy with your ACTJOYS. If something isn't right, we’re here to help!

30-DAY HASSLE-FREE RETURNS

You have 30 days after receiving your item to request a return or exchange.

To be eligible for a return:

  • Your item must be in the same condition that you received it: unworn, unused, and with no scratches.

  • It must be in its original packaging with all tags attached.

  • You’ll need the receipt or proof of purchase.

HOW TO START A RETURN

  1. Contact Us: Email your order number to actjoys@outlook.com.

  2. Get Instructions: If your return is accepted, we’ll send you a return shipping label (if applicable) and the return address.

  3. Ship It: Pack the item securely. Items sent back to us without first requesting a return will not be accepted.

  4. Get Refunded: Once we receive and inspect your return, we’ll notify you and issue the refund immediately to your original payment method.

Note: Unless the return is due to a quality issue, customers are responsible for return shipping costs.

DAMAGES & QUALITY ISSUES

Please inspect your order upon reception. If the item is defective, damaged, or you receive the wrong item, skip the formal return steps and:

  • Email us a photo of the issue at actjoys@outlook.com.

  • We will evaluate the issue and send you a replacement for free immediately.

EXCHANGES

Love the link but want a different charm? The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

NON-RETURNABLE ITEMS

We cannot accept returns on:

  • Customized products (such as special orders or personalized engraved items).

  • Sale items or gift cards.

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